Help Center
How can we help?
Find quick answers below, or reach our team directly if you need a hand.
Donating
Giving once, monthly, or sponsoring.
Requesting Help
How to submit and track a request.
Verification
How causes and organizations are vetted.
Payments & Security
Methods, currencies, and safety.
Frequently asked questions
How do I know my donation reaches the right people?
Every campaign is verified before it goes live, and each project publishes updates and an impact report. You can trace distribution in our Transparency Center.
What percentage of my donation goes to the cause?
The large majority goes directly to the cause. Platform expenses are published openly in our annual financial statements.
How are organizations verified?
Organizations pass a six-level verification process — from email and identity to full organization and partner certification.
Can I request help for myself or my family?
Yes. Visit the Help Request Center, choose a request type, and submit. Our team verifies every request before it is published.
Which payment methods and currencies are supported?
We support Stripe, PayPal, Apple Pay, Google Pay, and bank transfer, across multiple currencies including USD, EUR, GBP, and more.
Can I give monthly or sponsor a child?
Absolutely. You can give once, set up monthly giving, or sponsor a specific family or child from your donor dashboard.